From: C.S@t.net [mailto:C.@t.net]
Sent: 16 March 2010 02:13 PM
To: Francois Steyn; Johan Lourens (VW)
Cc: Clive Holland
Subject: Thank You Weiss Team

  
Dear All,

I am one of your clients and have recently had numerous problems with my car, ND &&&-&&&, Golf 5 FSI.  I have been to different dealerships seeking for help but with no luckL  I bought my car through Barons, Edwin Swales and had most of my service with them but they could not go out of their way to find ways to assist me, not even clear explanation why they could not help.  It has been unfortunate that Barons and many other VW dealerships in KZN could not help me but you, The Weiss Team could manage to assist me whole heartedly.  I have even had breakdowns in the Eastern Cape (PE & East London) but still could not get help.  I have been having problems with this car for a period of almost a year, a car that is 2 years old with 80000 km on the clock.  Weiss Team headed by Clive Holland has made an outstanding job and treated me as if I am one and only customer they have.  This is first time I have ever felt special as a customer, for an example, Clive knows our cell phone number by heartJ  This may sound stupid but that gesture showed me how much you could stretch to help your clients.

 I wish to take this opportunity and thank Clive and his team for their efforts.   When I entered your premises, I was down and out, had given up on my car and had pledged that I will never ever drive a VW again, not knowing that there are still people like you who can take someone else’s pain and do your level best to assist where you can.  

Thank you so much for the brilliant service, I feel good when driving my car again, It’s my good cute babe again… Thanks to youJ

From: PM
Sent: 29 January 2010 09:17
To: Aman Lutchman; Shital Pasha
Cc: 'C M'
Subject: Thank You


Hi Guys

We would like to thank you for all that you have done to make our purchase of this car a wonderful experience.

Keep up the good work and I would certainly convey this experience to everyone in the Group.

Much appreciated.

We love the car.

Kind regards

HEADLINE

EXCELLENT SERVICE ALWAYS PROVIDED by CLIVE HOLLAND

THE INCIDENT

Tue 5 Jan


Hi. I would like to commend Clive Holland (Service Advisor) on the exceptional
service which he ALWAYS provides.I am a client of Weiss Stamford Hill, and
when I walk into the dealership I know for sure that all my queries or problems
will be sorted out without me having added stress. I have now relocated to JHB
and I am YET to find a dealership that can match Weiss Stamford Hill (Clive Holland).
Alot of clients will agree with me coz there is always a queue of people only
wanting to deal with Clive.

Clive....Thank You...Well Done....Keep it up....Wish there were more people like
you out there. 

Regards,

VG

From: ST
Sent: 05 January 2010 09:07
To: Aman Lutchman
Subject: RE: Thank you

Yes and a special thank you from myself to Tony for organising the model car for my son S, it is being added to his model car collection.

The car is by far the best investment I have made for 2010. Thanks to you guys again, for everything, we will definitely visit on our return to Durban.

Best Regards

S
 

From: S

Sent: 05 01 2010 08:47 AM
To: 'Aman Lutchman'
Cc: SR
Subject: Thank you
Importance: High

Good morning Aman.

Hope you well, and enjoyed the Festive break. The reason for me writing to you is firstly to say Thank you, for such a pleasant experience from you and your Dealership. I must say that Tony Singh, is an outstanding Sales person and his service and communication to us, the Buyer was of the highest of quality. He had kept us updated through out the sale, and had followed up in writing to the verbal agreements and also the delivery of the vehicle was such a pleasure even though you guys are a distant away.

Tony had also called us numerous times ensuring all went smooth, and that we were satisfied.

Due to the service received, I will always use Weiss and your Sales team, in particular Tony Singh. My brother has now decided to buy the New Polo instead of the Mini Cooper he had settled for, because of the outstanding service we I have received, it is so nice to know there are good people out there who are passionate about there work. 

Again thank you to you and Tony Singh and Weiss VW, and I wish you all the best for 2010.

Kind regards

S & S R

From: NS
Sent: 27 January 2010 21:15
To: Aman Lutchman
Subject: LETTER OF APPRECIATION

Hello

I've been thinking about how best I can thank you for making my dream come
true, I didn't find one so I think I have to say THANK YOU GUYS, may God 
give you more than you wish for especially your kindness, patience,guidance,
wisdom and may you also make many people happy.

I bought my lovely black Polo from Weiss VW and my Sales Man Tony Singh 
gave me a wonderful stress free experience.It was a world class service, I
was treated like a queen.Everything was explained clearly in an understandable
language.I've never been so happy in my life,THANKS TONY

I have referred my friends to you and they will be coming to your branch soon
because your service is worth driving to Durban.
WEISS VW ROCKS!

From

NS